Política de reembolso

 Please read our refund policy

Antelope ebike Company will accept the return or cancellation of an order under the following conditions:

• Items that are purchased and cancelled before shipping are subject to a 5% processing fee.
• Ebikes that are shipped may be returned, if there are fewer than 10 miles on the bike, it may be returned within 14 days of purchase. However, 15% of the purchase price is non-refundable, and the purchaser is responsible for return shipping fees.
• The original shipping charges are non-refundable.
• Antelope eBikes will not accept returns of products after 14 days.
• In the event of a product return, Antelope eBikes will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
• Evolve Electric Longboards are  NOT refundable, unless the order is cancelled BEFORE the order has been shipped      

Before a return is made, the customer must receive written approval of the return from Antelope ebikes, LLC. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will forfeit the item. Once a return is approved by Antelope eBikes, LLC, you may receive an exchange, company credit, or a refund. Please address your return to:

 

MOKWHEEL RETURN POLICY:

To begin a return or exchange process, the following must apply:

1. All returns and refunds must be within 14days of receiving the bike.

1. All bikes with a total mileage of over 10 miles cannot be refunded.

1. All returns will incur a processing fee and a shipping fee at the customer’s expense.

1. All bikes must be in their original packaging and condition, with no wear, dirt, scratches, or signs of use. They must include all items in the box (battery, charger, keys, hardware, etc.). 

Procedure:

 

All returns must be approved prior to shipping back to us. Once the return cancellation request is approved, Antelope eBike will send a cancellation notification email to the customer. If a product is returned without our approval, there will not be any refunds. Antelope ebike refuses all shipments that are not scheduled to arrive. To begin this process, please email antelopeebikesales@gmail.com for approval along with photos of the product prior to shipping.

 

Shipping:

Our bikes are usually shipped out the next business day. If the bike has already been shipped, a $150.00 shipping fee will be required for any shipping alterations.
 

Note: Antelope ebik is not responsible for return shipping costs. The customer is responsible for ensuring the safety of the shipment and the success of the return. A signature confirmation service must be chosen for the shipment. Mokwheel is not responsible for any damage, loss, or other incident in transit to the shipment returned by the customer. It is highly recommended to add additional shipping insurance for the returned parcels.

 

Fees

 

There will be a 5% credit card processing fee for all order cancellations. If the bike has already been shipped from our warehouse, an additional $150 shipping & handling fee will be required. 

The purchase price of any bike includes the cost of one shipment.  If the bike has already been shipped and the customer decides to cancel or return $150.00 will be deducted from the refund amount to cover that cost.   If the bike has already been shipped and the customer decides to exchange, a $150.00 shipping fee will be required to cover the cost of the second shipment.  This is in addition to any fees or costs related to return shipping.

The customer may be charged up to a 20% restocking fee for inspection, repackaging, repairs, and refurbishing. This will be waived if the product is unused.

 

Shipping damage returns

 

Customers may reject packages due to severe shipping damage (functionality that affects use such that the main structure of the product is significantly deformed in a way that affects its normal function in any way.) and open a case with the shipping carrier, Please contact us at antelopeebikesales@gmail.com with photos or videos of proof to resolve missing and severely damaged parts or other quality-related issues. Our customer service team will help arrange a replacement.

 

Photos and/or videos are required as evidence in order for us to better understand the problem and effectively resolve it.

 

Note: The following conditions will be considered minor and will not apply to the free exchange or refund policy.

1. Minor damage to the outer packaging.
2. Slight scratches or paint loss on the product.
3. Malleable parts bent due to shipping.
4. Replaceable bike parts on the handlebars.

Note: We do not accept any shipping damage returns after 5 days of receiving the product, and all shipping damage claims will be denied.

 

Model Exchanges/Order Modifications

 

Model Exchanges are only available for e-bikes. If you wish to exchange for another model, customers may place a new order for the desired model and return the products from the original order by contacting our customer service in advance. All exchange requests must follow our return policy and receive a pre-approval notification from our customer service team via email. Free shipping does not apply to the exchanged bike. 

 

Non-refundable items

 

include, but are not limited to

1. Replacement parts
2. All accessories
3. Special orders
4. Used items, except for extreme cases of breakage/failure
5. Gift cards and freebie orders

Please note that each of our partner bike stores has its own return and exchange policies and procedures. We do not accept returns on items purchased from bike stores. Please contact the place of purchase to discuss their return policy

 

Refund Processing

 

Refunds will be processed within 2 days once the product is confirmed returned to our warehouse and inspected. If you did not receive the amount after 2 days, please check with your bank for further details. Some refunds may take longer to process than others. If you still have not received your refund, please contact us.

 

Note: Any items returned with an order using a discount code will have the entire discount code value subtracted from the refund value, whether you are returning one ebike or multiple ebikes. Refunds will be made after we receive and inspect the Ebike.

 

Antelope eBikes Co.
c/o Returns: Order # _____

1246 Flint Meadow Dr. #104

Kaysville, Utah 84037

 

*Please include a written note of why the item is being returned so that our shipping and receiving department can take the appropriate next steps.